Focus on customer needs

Labels are essential packaging components for the pharmaceutical and healthcare sectors. They have to meet a wide range of requirements, such as resistance to external influences, placement of large amounts of information and protection against tampering. The Faller site in Schopfheim, South Baden, is responsible for the development, production and sales of adhesive labels. Here, Faller Packaging has been setting things in motion since autumn 2021 to provide its customers with comprehensive support in the selection and processing of labels.

“Self-adhesive labels are among the most demanding products at Faller Packaging, due to the great number of variants, the large vertical range of manufacture and the requirements of the pharmaceutical industry,” says Matthias Schmieder, Director of the Labels Business Unit at Faller Packaging. “We concentrate our complete label know-how here in Schopfheim. We’re also realigning our organisation to respond more individually to each customer in the future, effectively transforming our role from a supplier to a partner for our customers.” The Head of Business & Customer Centricity, and Matthias Schmieder have been jointly responsible for the restructuring process in Schopfheim. The central point here is "customer centricity", meaning that Faller focuses on the needs and requirements of its customers and accompanies them throughout the entire customer journey – from the initial consulting and analysis to storage in the racks.